Julep Maven Video

I wasn't going to post this video because I'm kind of a spaz in it but I want to talk about Julep so I thought I'd share it. It's a follow up review of my August box along with a look at my September box as part of the Julep Maven program.

This is kind of long.

I recently read some complaints about this program on other blogs so I wanted to give my two cents.  The complaints are about their referral program. See, there were some problems with it and Julep realized that it did not work so anyone who got someone to sign up using their referral code, didn't have the $15 credit they were supposed to have.  This only applied to people who signed up before Aug 24th (like me). I had heard it wasn't working so I contacted them through their website and they were quick to reply. They apologized and asked me for the names of anyone who used my link. I only knew of one for sure, so I gave them that name and they credited my account with $15 (which I used to get a free polish!!).  So I was very satisfied.

Today I received a mass email from Julep apologizing for their referral program problems, explaining what happened and that it was fixed etc.   They also said that everyone who signed up before Aug 24, is getting the October box for FREE!  Now, some of the complaints I heard were about Julep's customer service regarding this issue...that is why I wanted to share my opinion because I think they have WONDERFUL customer service! Many companies would have apologized and just moved on but Julep not only fixed the mistake by giving people credit where they could but by also giving them one month free. I think that's very kind of them. It makes me wonder if the people who thought Julep had poor customer service, were rude when addressing them the first time.  Maybe they were being negative and so they saw it all in that light.  I don't know but my experience has been great. I still highly recommend the Julep Maven program a well as their products (I'm very in love with everything so far).  So you can listen to those who are complaining, myself or try it out and choose for yourself but I just wanted to share my opinion. I don't know anyone from Julep personally but they have been kind, helpful and personable towards me and I don't see why they would have acted differently towards anyone else which is why I have a hard time believing they are in the wrong here. Yes, they had a technical issue with their program but that is common with new programs and at least they were humble, apologetic and fixed it!